system error

[Ksparks2020]

I started to file my taxes at 11am this morning, I got about half way through filing and I got an "oops something unexpected has happened" with a puppy dog image. 

I have been trying now for 2.5 hours but continue to get the same message every time I log back on.

Will this be resolved today or am I wasting my time trying to get this completed today?

[TurboTaxSusan]

Please clear your browser cache (or use a different browser) and try again. If you are still not able to resolve this issue, please contact our phone support team at 1-888-829-8608 for more help.

[Ksparks2020]

No, still getting an "unexpected error". Says it is an issue on your end. Tried called customer service and it was not helpful at all. Very frustrated...

[bazeina]

I have also cleared cache, but still see errors. When I do the same thing in a competitors online tax software things work perfectly. Why am I having issues when I do a CRA autofill using TurboTax. It seems that many people are seeing the same issue and its been a while without a solution.

[TurboTaxBrenda1]

Did you succeed yet, to use autofill? If not, please let us know if you are using TurboTax Online or TurboTax Desktop/download.

Thank you for choosing TurboTax.

[monteroramon]

I started my return and hold things up half way thrugh. I returned a few weeks later to contnue with the pleasant process of filling taxes and I can login, and see my 2023 return option in the main page. When I click on the Continue button it shows the puppy. I`ve tried

1. A different browser

2. Clear the browser cache

3. Copy the return

4. Rename the return

and... no dice.

Can you please provide with guidance on this?

[TurboTaxSusan]

@monteroramon 

Please contact our phone support team at 1-888-829-8608 as they will be better able to assist you.