T4 - Box 17 and Box 17A Error

[ManyTaxQuestions]

Hi, 

I am getting the following error when entering a T4.

* When you enter an amount for extra CPP/QPP contributions in T4 boxes 16A or 17A, you also need to enter an amount for CPP/QPP contributions in the corresponding boxes 16 or 17. You can't enter an amount for CPP contributions or QPP contributions on the same T4, so make sure to only claim one type.*

My issued T4 only has an amount for box 17A and has no amount for box 17. Because of this, I cannot enter any amount for box 17, as it should be zero. The T4 was for short employment at the end of the year for Quebec, after already reaching the CPP/QPP maximums in BC. TurboTax, however, does not let me proceed with what is indicated in my issued T4. 

Can you please advise of rectification methods as my taxes cannot be filed since TurboTax flags this error and does not let me proceed. 

Thank you.

[TurboTaxAniqua]

Please contact your employer to confirm the amount that should be in box 17. They might have to reissue a new T4 slip. 

Thanks for choosing TurboTax.

[ManyTaxQuestions]

Hi. Yes, I have verified that the T4 is issued correctly.  The issuer of the T4 is the Government of Canada themselves. 

Please rectify.  I have chosen to purchase Turbotax for many years despite there being free tax applications to use so far as it is user friendly, so far...

[ManyTaxQuestions]

Your application is erroneously adding blocks in the T4 slip entries and flagging them as errors. Please correct. If not, please provide a refund as your application is erroneously flagging this error and not allowing me to proceed in the software. I have contacted the Government of Canada and they have indicated there is no error in the T4. It is TurboTax with the error. 

[TurboTaxAniqua]

Do you have anything reported in Box 10? Province of employment?

[ManyTaxQuestions]

Yes. There definitely is. In box 10, QC is indicated. The Government of Canada issued this T4. I have even contacted them to review and confirm. I've also contacted CRA to review and confirm.  Both have indicated there are no errors with the issued T4. I have used TurboTax for over 10 years. I am very familiar with how to enter these items and enter them fully per the issued T4. 

This is clearly an error on TurboTax's side with erroneously adding blocks to the software. Please correct as soon as possible. 

[TurboTaxSusan]

If box 10 indicates a province other than Quebec make sure that both boxes 17 and 17A are empty.

[ManyTaxQuestions]

That does not apply in this case, as I've indicated already that box 10 indicates QC which is Quebec. 

Box 17 and 17A reference QPP which apply to Quebec (QC). It states QPP in boxes 17 and 17A, so of course it is for Quebec only...because it is QPP....

Your response does not help in any way. The Government of Canada and the Canada Revenue Agency have reviewed and confirmed that my T4 (for QC), which has $0 in Box 17 and an amount in Box 17A is absolutely correct.  As I have mentioned, the T4 was for employment near the end of the year, when the CPP/QPP limits which would have been in Box 17 was already maxed out. Because it was already maxed out by the time this employment took place, there is $0 for Box17 for this T4. 

Your software which I purchased, to file my taxes, is erroneously applying a block and flagging an error when I enter the T4 as it was correctly issued. This is preventing me from entering and saving the tax return and the T4. Your application requires an adjustment. 

Please fix asap.