The Easy-Step Method is locked

[user17759512428]

Hi,

I am getting exactly the same issue described in this thread.

I am using Standard Desktop Edition 2025. Called support - no much help, suggested reinstall.

Reinstalled - same, Easy Step method is locked, even search icon on the top is locked too.

Installed on a different computer - same result...

Please fix the bug. Thanks

[TurboTax_Susan]

If you just continue through the introduction, then the menu should unlock when you get to the Income section.

If you are still not able to resolve this issue, please contact our phone support team for more assistance.