I am sorry to hear that you are having this issue. Try uninstalling & reinstalling the program. It will not delete any of you saved returns.
https://turbotax.community.intuit.ca/replies/2647640
https://turbotax.community.intuit.ca/replies/3165164
https://turbotax.community.intuit.ca/replies/3169457
If you are still having issues, please contact our phone support for further assistance. (*not available to TurboTax Free users*)
https://turbotax.community.intuit.ca/replies/3152013
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