There may be another reason for the balance due. If you're self-employed for example, your CPP contributions due can't be wiped out by tuition.
Take a look at the Detailed Tax Summary to determine if you have other amounts due that cannot be lower by non-refundable credits like tuition. If line 420 has an amount other than zero, return to the Student section of your return to ensure the tuition has been entered properly.
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