Trouble with online version

[Lotte]

Hello there.

After paying the full price, to let someone do my taxes for me I needed to upload my documents. I uploaded everything they asked for, my T4s and my proof of identity. The next step should be a phonecall, which I cant have because I don't have a phone number. So now they have all my Informations to start doing my taxes but they don't do them, its been a week now. In that week they  sent me a reminder to upload my informations, which I already did. 

How can I contact anyone from turbotax to make them aware about the situation so they look into my file and start doing my taxes ? Contacting in a different way than calling them ? 

[TurboTaxSusan]

Do you have someone who has a Canadian phone number that you can use?

[Lotte]

Unfortunately I don't

[TurboTaxSusan]

You can add a note to the documents you upload requesting that you want to talk to your tax expert through chat.

[Lotte]

That's a good idea thank you!!!