TT Desktop - Cannot autofill/import information from CRA - no slips available but is in CRA confirmed

[cpacanada]

Hello folks.

Using TurboTax desktop and installed on March 26, 2020 on Windows 10.

Tech support has reported that some users are not able to autofill information from CRA when its clearly in CRA.

Logged in to CRA's myAccount and can see the data there. So it is not a CRA problem.

However, when trying to an autofill to import it into TurboTax, it says there are no slips available.

Called Tech Support, they connected to our desktop and saw what we did was correct. They said it is a problem and to manually do it for now which is stupid and irresponsible as why are we paying for a software that does not work. This is in violation of CRA's requirement.

Tech Support said to wait 24 to 48 hours (I doubt that time will have anything to do with it) so we waited 4 days just to be "safe". 

Not a surprise, it did not work.

Did your TurboTax Desktop work for you for 2019 year and which version and release number do you have?

A friend of mine used in February and it works for her. A patch may have caused the problem and before the announcement of filing extension due to the wuhan pneumonia/covid19 situation that they implemented as part of that patch.

Anyone having the same problem?

Thanks!

[cpacanada]

Using TurboTax desktop and installed on March 26, 2020 on Windows 10.

Tech support has reported that some users are not able to autofill information from CRA when its clearly in CRA.

Logged in to CRA's myAccount and can see the data there. So it is not a CRA problem.

However, when trying to an autofill to import it into TurboTax, it says there are no slips available.

Called Tech Support, they connected to our desktop and saw what we did was correct. They said it is a problem and to manually do it for now which is stupid and irresponsible as why are we paying for a software that does not work. This is in violation of CRA's requirement.

Tech Support said to wait 24 to 48 hours (I doubt that time will have anything to do with it) so we waited 4 days just to be "safe". 

Not a surprise, it did not work.

Did your TurboTax Desktop work for you for 2019 year and which version and release number do you have?

A friend of mine used in February and it works for her. A patch may have caused the problem and before the announcement of filing extension due to the wuhan pneumonia/covid19 situation that they implemented as part of that patch.

Anyone having the same problem?

Thanks!

[TurboTaxLise]

Your only option is to contact our support team again as we cannot view your screen or assist with what may be causing this. If the agent is unable to resolve the issue, then request for an "escalation" and have the agent provide you with a Case# for follow up.

Good luck!

Footnote: We at TurboTax want to encourage you and your close family to take all necessary precautions to ensure your safety. Please review the articles provided below for more information during these difficult times: 

• Tax Deadlines & Benefits Changes: A Response to COVID-19 for Individuals & Small Business 
• Canada Emergency Response Benefit (CERB) 
• Apply for Canada Emergency Response Benefit (CERB) with CRA 

[cpacanada]

already have and still no resolution... now 5 other people have the same problem worst, wrong data from CRA..

what are our options for refunds?

[cpacanada]

If you read my original post, they already connected to our desktop and no resolution they said.

What are our options for refunds?

[RegG126]

Have tried a dozen times to Import tax data from CRA and always get timed out with no download