turbotax 2023 cd/dvd tries to maintain or upgrade TurboTax 2022

[Dave-J]

Please add me to the list to receive a replacement CD for TurboTax standard 2023.  Mine also has the 2022 error.

Thanks

[TurboTaxGinette]

Can you clarify where you bought your TurboTax software? Is it the CD that is marked 2022 or the file when you download it?

Thank you for choosing TurboTax.

[Dave-J]

Bought at Costco Canada.  CD and box say 2023.  It tries to update language on 2022.

[TurboTaxBrenda]

You can download your software through this TurboTax Link. We have sent you an email.

Thank you for choosing TurboTax.

[OldFrenchie]

Bought my TurboTax 2023 at Costco on January 24, same issue as everyone else, can i please get a new CD, would rather not download. Thanks

[TurboTaxBrenda]

You can use the download link provided here to get started if you wish. 

We will send you a new CD. 

We will send you an email shortly. 

Thank you for choosing TurboTax.

[jonklau]

I purchase the turbo 2023 from Costco a few months ago. I try to install it today and find that it obtains the 2022 installer.

Please help.

[TurboTaxSusan]

@jonklau Please try reinstalling TurboTax using the download from our website.  You can download the current version of TurboTax CD/download edition here:  Choose the 2023 TurboTax edition you need (for Windows).

[jonklau]

Hi TurboTaxSusan,

I have download the TurboTax 2023 successfully.

While installing the application to C:\Program Files (x86)\TurboTax 2023. The program ran, but there is nothing in C:\Program Files (x86)\TurboTax 2023 folder.

Please help.

Jonathan

[TurboTaxSusan]

@jonklau 

Please make sure that there is no anti-virus or security software that is blocking TurboTax from installing, including Windows Defender. You may also want to try running the installer use the "Run as Administrator" option.

If you are still not able to resolve this issue, please contact our phone support team at 1-888-829-8608.