turbotax 2023 cd/dvd tries to maintain or upgrade TurboTax 2022

[jonklau]

Thanks TurboTaxSusan,

I have installed the application after disabling the anti-virus.

jonathan

[HonvaEva]

Hi,

I have the same problem.  Purchased the CD version from Costco which would try to install 2022.  

How do I get a new replacement CD from Turbotax?

Please help.

[TurboTaxSusan]

@HonvaEva I have put in a CD replacement request for you. In the meantime, you can download the current version of TurboTax CD/download edition here:  Choose the 2023 TurboTax edition you need (for Windows). 

[HonvaEva]

Thanks.

[TurboTaxBrenda]

You're welcome

[SSMcD]

I have the same issue as oldgrump from January.
I can't load my DVD for 2023. It was purchased from Shopper's Drug Mart.
It opens my 2022 only and will not allow me to move forward to delete or bring up the 2023 version.

How do I move forward as I'm already in April? 

[TurboTaxSusan]

@SSMcD You can install TurboTax using the download from our website.  You can download the current version of TurboTax CD/download edition here: Choose the 2023 TurboTax edition you need (for Windows).

[SSMcD]

I'm not sure I meet all the computer requirements to open. I think my drop box is full. Could that be my problem?

[TurboTaxSusan]

@SSMcD Try downloading the software directly onto your computer instead of DropBox.

[SSMcD]

I just downloaded it. I didn't specifically make it go to Dropbox. I just thought my computer doesn't have enough space to take it???  I click the download program and nothing happens.