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When selecting the "continue" button at the bottom of the page, the pages do not advance and instead it refreshes. Does anyone else have this problem?

 
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When selecting the "continue" button at the bottom of the page, the pages do not advance and instead it refreshes. Does anyone else have this problem?

Can you click on something else in the side menu, like Deductions>Deduction Summary? If you use the Find tool (magnifying glass) in the top right, does it allow you to get to another page (ex: T4)?

 

You can also try clearing your cache or using another browser. This FAQ has instructions on how to clear your cache in many popular browsers: https://turbotax.community.intuit.ca/community/tax-topics/help/how-do-i-clear-my-cache-browsing-hist...

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2 Replies

When selecting the "continue" button at the bottom of the page, the pages do not advance and instead it refreshes. Does anyone else have this problem?

Can you click on something else in the side menu, like Deductions>Deduction Summary? If you use the Find tool (magnifying glass) in the top right, does it allow you to get to another page (ex: T4)?

 

You can also try clearing your cache or using another browser. This FAQ has instructions on how to clear your cache in many popular browsers: https://turbotax.community.intuit.ca/community/tax-topics/help/how-do-i-clear-my-cache-browsing-hist...

When selecting the "continue" button at the bottom of the page, the pages do not advance and instead it refreshes. Does anyone else have this problem?

I was able to solve the problem by using a different computer to file my taxes. It must have been something with my laptop that was interfering with the progression. I didn't troubleshoot it so i'm not sure what the issue was.