The initial launch of TurboTax 2021 will take place on December 15, 2021. Finalization of the forms will be based on Canada Revenue Agency approval, which will occur in stages leading up to February 21, 2022, NETFILE Open House.
When can I purchase the download version of TurboTax 2021 for Canada?
As mentioned above, the initial launch of TurboTax 2021 will take place on December 15, 2021. On that date, you’ll be able to purchase the Download version (for Windows) from our product page.
I purchased TurboTax from your website today, December 15, 2021, and ended up buying and downloading another copy of Turbo Tax 2020 because 2021 is apparently not available yet on your website. How do WE fix this?
Please use the following link to contact customer support, https://turbotax.community.intuit.ca/community/product-information/help/contact-us/00/873707. You can choose to complete this refund form also if you prefer- How do I get a refund for a TurboTax product?
It is now February 23rd and according to Intuit, the CRA has NOT finalized their forms and therefore some of us cannot Netfile at this time.... depending on what forms are in our return. Do not understand why Netfile would be open if the forms are not finalized as per this post. Resolution needed asap.
If you are not able to file and are seeing a message about locked forms, please see this TurboTax FAQ for more information: Why does TurboTax say my forms are locked or haven't been finalized? We are working to have the forms unlocked by the end of next week, if not sooner. We will update the FAQ when each form becomes available.
If you don’t have any of the forms on the list but you are still seeing this error message:
If you are using TurboTax Online, please clear your browser cache (or use a different browser) and try again. This TurboTax FAQ has instructions on how to clear the cache in several popular browsers: How do I clear my cache (browsing history)?
If you are using TurboTax CD/Download, please make sure that your software is fully updated. This TurboTax FAQ has instructions on how to update TurboTax CD/Download: How do I update TurboTax if I have the CD/download edition?
If you are still not able to resolve this issue, please contact our phone support team. You can use the form on this page to get the right phone number to call: TurboTax Contact Us