Why are the final form versions for 2024 still not available ? When will they be ?

[TurboTaxAniqua]

These forms are still locked by CRA & RQ and not finalized by yet. Please refer to this link Why does TurboTax say my forms are locked or haven't been finalized? 

We do not have any ETA on this yet but as soon a these forms gets finalize we will be updating them in TurboTax. 

We appreciate your patience.

[paul-languay]

So you are saying that no one can file their Canadian taxes ?!?  I find that hard to believe.  If that is not the case why is Turbotax not updated?  If this is not resolved this week, are you intending to start refunding all customers ?

[cjnamron]

Despite being patient (2+ weeks) of waiting to file my 2024 income tax TurboTax is still having issues.  To make matters worse, their front line staff have no information.  This is inexcusable.  Similar to the pathetic Air Canada, we are sorry for the inconvenience.....bla bla bla.  

I was informed by TT staff that March 15th was the date TT would have all the necessary updates.  Still cannot file.  

Many taxpayers rely on getting their taxes done.  Many Canadian benefits are dependent upon your taxes being both filed and notice of assessment completed.  Let alone if you are entitled to a refund.

Watched the Fifth Estate program, tax filing companies take in billions of dollars in revenue.  Changes from year to year are part of their updates.   Not like to create a program from scratch. 

Intuit, just please publish an official statement and fix your product.  I am not happy with TT at all.  And the complete lack of empathy and corporate babble is tarnishing your company.  Get you act together.

[TurboTaxAniqua]

@paul-languay These forms are still locked by CRA & RQ and not finalized yet. Please refer to this link Why does TurboTax say my forms are locked or haven't been finalized? 

We do not have any ETA on this yet but as soon a these forms gets finalize we will be updating them in TurboTax. 

We appreciate your patience.

[paul-languay]

Instead of sending me the same canned response it would be more polite to read my message and reply to my questions.  I have been loyal Turbotax/Intuit customer for years but this very poor experience will cause me to strongly consider other options next year.  Are you at least going to offer some kind of rebate/credit on the software ?

[TurboTaxAniqua]

We can understand the frustration, The forms are not finalized by CRA that is why we cannot update them within TurboTax. We strongly suggest to wait until the forms get finalized by CRA and we will get them updated in TurboTax for accurate calculations as soon as they are updated.  The due date to file your Taxes for Tax Year with CRA  2024 is April 30th, 2025. 

We appreciate your patience.

[paul-languay]

Good morning.  I just reviewed the CRA site and did not find anything specifically saying they are still working on forms.  It does say that we can submit as of late February.  Can you please advise specifically what you are waiting for and reference the associated posting on the CRA site.  Thanks.

[cjnamron]

What you are saying in false.  I did call the CRA, they have no restrictions to taxpayers using Netfile.  I fact your website claims not to have any issues with Netfile.

Intuit has had months to get their software updated.  This is part of the normal evolution of software.

I will ask for my money back and use UFILE today.

You should probably get another job.  You sound and act like the US presidents press secretary, every word is twisted, lies with every breath, spreads falsehoods.

You miss the point, it is a big deal for folks to file their taxes.  Intuit is stopping me from filing for a refund, and no guarantee it will be fixed .....as you pointed out....by April 30th.

GOOD BYE INTUIT TURBOTAX!!!!  please be patient....no thank you.

[TurboTaxAniqua]

@cjnamron Thank you for the feedback, and we appreciate your patience.