Why can't I get an online video chat with an expert as promised?

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Thanks for choosing TurboTax. Please review the links provided below to assist you with contacting our Tax Experts at TurboTax Live Assist & Review:   

• I'm using TurboTax Live Assist & Review. How do I talk to a tax expert?  

• I’m using TurboTax Live Assist & Review. How do I submit my return for review? 

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