Why didnt my refund process for a TurboTax product?

[timleznyak_]

When I sent a request there was no confirmation email. The status was open for a week, then closed. I bought an expert help package. But cancelled it the same day.

[TurboTaxBrenda1]

Can you please confirm which software that you purchased that you are looking for a refund for and the date of purchase? 

Thank you for choosing TurboTax.

[timleznyak_]

TurboTax Live Full Service Premier 2021 (Online)
Order Number: TTWND206300674
Transaction Time: 09:57 AM PDT

Order Date: 03-04-22

[timleznyak_]

Hi, any updates?

[TurboTaxBrenda1]

A refund takes 2-3 weeks to show up on your credit card. 

Thank you for choosing TurboTax.

[N752]

Product : Premier include CD 7 Download option.

My Case # [phone number removed]

[N752]

Product : Intuit TurboTax PREMIER Include CD Download Option 

Purchased From Costco , Date Mar 08, 2023

I have Already submitted my Receipt on March 23, 2023 and my Case No. [phone number removed]. 

[TurboTaxSusan]

@N752 A refund can take about 2-3 weeks to show up on your credit card. 

[Doccrate]

Did not receive email with activation code

[TurboTaxBrenda]

An email has been sent to you with the requested information.

Thank you for choosing TurboTax.