why isn't turbotax connecting with etsy canada

[janetaathomas]

i'm using chrome browser. turbotax is not connecting with etsy canada, and that's the whole reason i'm using turbotax. help!

[TurboTaxSusan]

Please contact our phone support team as they will be able to assist you further.

[janetaathomas]

I have spoken to 8 different telephone helpers. They appear to be reading from a script of ordinary how-to and after seeing for themselves that it is not connecting, they instruct me to input the data manually. this is not acceptable - i need the connectivity feature. it is a TECHNICAL issue not a tax info issue. it did fine with the CRA forms. etsy canada heavily advertises "seamless" connectivity. i've spent 3 days on this. i'm sure the tax helpers did their best, but they are not technical/software/hardware experts. 

[DPereira]

Hi, did you figure out what was wrong?

[TurboTaxSusan]

You need to go to the Etsy link and start your return from there. Then you'll get the option to link your account when you get to the self-employment section. If it's giving you an error when you try to link, please let us know what the error message is.

[janetaathomas]

that's exactly what i've done, dozens of times. "we can't connect to etsy right now" is the consistent response. i give up. i've been on this for weeks and it's going to be more effective to pay an accountant. i'm very disappointed as a small business owner. 

[TurboTaxAniqua]

@janetaathomas We can appreciate your frustration. If the previously suggested steps did not help, we advise getting in touch with our product support team so they can help you resolve this.