How can I offset the amount of my wife's refund against the amount I owe?

So the file I am using has both my first name and that of my wife, i.e. "Bob&Alice". I owe $1,592 and my wife has a refund coming of $1,310. I thought I could offset my wife's refund against my taxes payable but the program seems to indicate that I have to pay the full amount and separately claim a refund for my wife. By the way, I spent 35 minutes this AM in a phone queue then another 20 minutes while put on hold by the "expert" who finally answered my call. I gave up and now, if I try the "contact us" option it simply hangs. Intuit customer service is, apparently, non-existent any more.

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