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    w7oh11
    New Member

    can't efile,

    It says it must save the return, does so and then shuts down.  I have checked and rechecked my forms and don't find anything.  TT doesn't find anything in the review.  what do I do?  Using Windows 10

    posted
    ‎March 20, 2020 5:55 AM
    last updated ‎March 20, 2020 5:55 AM
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    1 Reply
    AkinaLO
    Intuit Alumni

    can't efile,

    With TurboTax Online, please try to clear your cache and delete cookies. Also, try refreshing your browser and even try using a different browser. 

    Here are two articles below that will show you how to clear your cache and delete cookies. 

    How to clear your cache - Community 

    How do I delete cookies? - Community 

      

    If you have TurboTax CD/Download, please check for updates within the program. 

    How do I update my TurboTax CD/Download software p ... 

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    ‎March 20, 2020 5:43 PM
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