I cant file Netfile my Quebec tax return. It keeps coming back with a transmission error with no information available. Is anyone else experiencing this?

[TurboTaxSusan]

Please contact our phone support team at 1-888-829-8608 as they will be better able to assist you.

[dmcmillan-isi-in]

Hi,  I spent an hour on the phone with support, they couldn't resolve the issue.  They said they will open a case and had me send the care file, but then I received an email saying the case is closed.

Got a phone message from a Ryan C asking to call back and ask for him so I can send a care file (again?), but I cannot get through the automated answering system to speak to him.

[TurboTaxGinette]

In order to help you with this situation, we believe your best option is to contact our telephone support team for further assistance please call 1-888-829-8608. When the message asks if you want an email say NO to get to a live person.

​​​​​​​Thank you for choosing TurboTax.

[as-1]

I'm having the same problem. I called the number previously listed and also called Revenu Quebec. It's still giving me the same error with no code. I also tried submitting from my phone and in incognito mode. Has anyone found a solution??? 

[Urvi]

Did you find any solution? I have the same issue.

[as-1]

Hi Urvi, I had three separate phone calls with very nice TurboTax staff but they couldn't find a solution that would allow me to netfile. So, I used different software  and filed within 15 minutes. 

[TurboTaxBrenda1]

One of the reasons has been that your full name or address is different than what the Revenu Quebec has on file for you.

[dmcmillan-isi-in]

Nothing has worked to solve this.  My son's tax return was also stuck because of this.  Have to mail and wait much longer for this refund.  

Having been a long time Turbo Tax client my experience with your new software has not been a good one and I will be switching to another software next year.

[TurboTaxBrenda1]

Thank you for your feedback.