Why is the text in dialog boxes really big?

[mark49]

All dialog boxes are the same ... I can't see all the text or information because the font is really big, making the product unusable.  I've looked at the File - Page Setup options ... scaling is set to 25% (and I can't change it).  I've rebooted and reinstalled a few times.  No changes.  This is running on Windows 7, I've never had this problem before (still have previous versions of TurboTax installed and working fine).  Have attached a screen shot to show what I see.  Hoping for a fix here, thanks.

[TurboTaxLynda]

I am sorry you are experiencing this issue.

Have you tried Zooming Out?

To do so, first go over that window with your mouse, then; 

• To Zoom Out --> from your keyboard do Ctrl & the - sign together
• To Zoom In --> from your keyboard do Ctrl & the + sign together

Please try this and don't hesitate to let us know if the suggestion does not resolve the issue for you.

You could also try to change Windows display setting, there is a specific option for Message boxes.  See screen capture below.

[mark49]

Thanks for the reply.  No this doesn't help.  It is only the contents of the dialog box that are the problem.  The zooming options only effect the text in the main parts of the app.

[TurboTaxLynda]

Then it would be an OS issue, you can try this under Windows :
 - Goto the Control Panel --> Display Properties (or right-click the desktop and select Properties)
 - Click the "Appearance" tab --> click the "Advanced" button
 - Click the text that says "Message text" in the Message Box window --> change the font, font size

Be careful though. You can start experimenting and soon forget what the original settings were and you can end up with unreadable font incredibly large, or too small, and don't know what you started with 😉

[mark49]

Thanks, I'll check this out later.  It is odd because no other application is doing this including last years TurboTax install.  Which would lead me to question it being an OS problem.  I'll report back when I've had a chance to confirm.

[TurboTaxLynda]

Yes, please, it would be really appreciated, it could help other users also...

[Rocket1]

I have same problem with newly installed CD version with latest update on Win7 but works ok on Win10.

[TurboTaxLynda]

You might have put the finger on it Rocket, the system requirement is Win 7 SP1 : https://turbotax.community.intuit.ca/questions/1285288-what-are-the-minimum-system-requirements-for-...

[Rocket1]

Thanks but my system meets the requirements.   Any popup box is affected.

[TurboTaxLynda]

@rocket,
Have you tried to change the Display Properties? see my previous comments on how to do it and please let us know if it works.