Anonymous
Not applicable

When I try to file my taxes under Netfile I get this error; https://apps.cra-arc.gc.ca/ebci/iesl/clicktotalk/ntr.action?RefNumber=12501e ;my account with CRA is unlocked

I keep receiving the same error message. My account is not locked with Canada Revenue Agency. I've checked all my entire income tax paperwork. Still cannot file my tax return..

Your federal return was not accepted by the CRA
Your account is locked. If you need assistance, please contact us
https://apps.cra-arc.gc.ca/ebci/iesl/clicktotalk/ntr.action?RefNumber=12501e

Can you please help me soon as possible. I appreciate your assistance. 

‎October 31, 2019 6:01 AM
10 Replies
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TurboTaxMary-Ann1
Level 13

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We're sorry for the inconvenience.  Please use the following FAQ to contact our customer support.

https://turbotax.community.intuit.ca/replies/3152013

‎October 31, 2019 6:01 AM
0
5,445 Views
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William34
New Member

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I'm getting this same message now. How did you resolve it?

‎April 30, 2020 12:44 PM
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1 Reply
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TurboTaxBrenda1
Level 15

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All I see is "Contact Us" If you are using TurboTax Online- Please change your browser to see if it helps and if not, please try to clear your cache- https://turbotax.community.intuit.ca/community/tax-topics/help/how-do-i-clear-my-cache-browsing-hist...

‎May 2, 2020 1:12 PM
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ricwil32
New Member

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Je dois envoyer une modification de mon impôt 2019 , et à chaque fois cela me donne cette erreur

quoi faire?

Refnumber=12501f

 

Merci

 

‎May 3, 2020 8:09 AM
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1 Reply
4,493 Views
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TurboTaxBrenda1
Level 15

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@ricwil32 can you please reach out to the French Team - https://turboimpot.community.intuit.ca/community/soutien-turboimp%C3%B4t/soutien/03/fr-ca

‎May 6, 2020 10:35 AM
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Bal9yN3
New Member

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Please read info. in subject line

 Thank you.

 How do i resolve this problem

‎May 18, 2020 8:04 AM
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1 Reply
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TurboTaxBrenda1
Level 15

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If using TurboTax online- please try using a different browser. If you get the same message please contact our customer service for assistance. 

 

https://turbotax.community.intuit.ca/re

‎May 20, 2020 5:22 PM
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betty-robichaud
New Member

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error 12501e

Cannot reach rev canada .Can you clear the error  or advise Please

 

‎August 31, 2020 7:16 AM
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1 Reply
3,837 Views
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betty-robichaud
New Member

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service unavailable

 

‎August 31, 2020 7:17 AM
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3,836 Views
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