When I try to file my taxes under Netfile I get this error; https://apps.cra-arc.gc.ca/ebci/iesl/clicktotalk/ntr.action?RefNumber=12501e ;my account with CRA is unlocked

[Anonymous]

I keep receiving the same error message. My account is not locked with Canada Revenue Agency. I've checked all my entire income tax paperwork. Still cannot file my tax return..

Your federal return was not accepted by the CRA
Your account is locked. If you need assistance, please contact us
https://apps.cra-arc.gc.ca/ebci/iesl/clicktotalk/ntr.action?RefNumber=12501e

Can you please help me soon as possible. I appreciate your assistance. 

[TurboTaxMary-Ann1]

We're sorry for the inconvenience.  Please use the following FAQ to contact our customer support.

https://turbotax.community.intuit.ca/replies/3152013

[William34]

I'm getting this same message now. How did you resolve it?

[TurboTaxBrenda1]

All I see is "Contact Us" If you are using TurboTax Online- Please change your browser to see if it helps and if not, please try to clear your cache- https://turbotax.community.intuit.ca/community/tax-topics/help/how-do-i-clear-my-cache-browsing-hist...

[ricwil32]

Je dois envoyer une modification de mon impôt 2019 , et à chaque fois cela me donne cette erreur

quoi faire?

Refnumber=12501f

Merci

[TurboTaxBrenda1]

@ricwil32 can you please reach out to the French Team - https://turboimpot.community.intuit.ca/community/soutien-turboimp%C3%B4t/soutien/03/fr-ca

[Bal9yN3]

Please read info. in subject line

 Thank you.

 How do i resolve this problem

[TurboTaxBrenda1]

If using TurboTax online- please try using a different browser. If you get the same message please contact our customer service for assistance. 

https://turbotax.community.intuit.ca/re

[betty-robichaud]

error 12501e

Cannot reach rev canada .Can you clear the error  or advise Please

[betty-robichaud]

service unavailable