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I'm having the same problem. Any solutions?

@Linspin

Please contact our phone support team at 1-888-829-8608 as they will be better able to assist you.

No solution. I called three times and finally someone in the turbotax team figured it out. Apparently this function is not available to any Etsy account that is outside of United State. They should've mentioned it on their page.

this is ridiculous. turbotax CANADA and etsy CANADA both advertise seamless connection between them. turbotax CANADA contacts etsy canada to request access to data. there's definitely something in the code to enable it, but it's not actually doing it. i've phoned support 8 times now. i keep getting tax experts, not tech experts, and this is a tech connectivity issue. get it together intuit! thousands of customers across canada this should be sorted already.

@janetaathomas  We suggest clearing cookies and cache and/or trying a different browser if you haven't tried it yet. To link your accounts, enter your Etsy login credentials and input the security code sent to your device for authentication. Importing Data: TurboTax will seamlessly link to your Etsy account, securely migrating business information, income, and expenses.

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