Please clear your browser cache (or use a different browser) and try again. 

If you are still not able to resolve this issue, please contact our phone support team for more assistance.

Intuit customer service is a joke. "Clear your cache?" Numerous people have been reporting this issue over the course of days. You can see multiple posts recently on the discussion. I've personally tried 4 different browsers on 3 different devices. And being outside of the country, turbo tax customer service won't recognize an international phone number as "valid" to connect with anyone for further assistance. The fact I paid to file, and now am unable to, is infuriating. After being a customer for 7 years, this experience may turn me away for good.

@nic2090 We can understand your frustration. We are aware of this issue, and our team is working to fix this. I've linked your account to this investigation so that we can track it for you. Our technical team will automatically notify you via email as soon as a fix is available. Thank you for being patient while we work on this.

I am having the exact same issue. The PDF link to my 2025 Tax Return opens to an new tab that shows an error message. I spent over an hour with customer support, cleared the cache/cookies, tried 4 different browsers, 4 different devices, they bumped it up to level 2 customer support and I even shared my screen. I was told to start a new tax return from scratch because the PDF link was "corrupted." So I did - same issue with the new tax return. I can't open the PDF tax return, I keep being redirected to a new tab with the same error message (and the sad puppy).

@user17731689486, I have linked your account to this investigation so we can track this for you. As soon as a fix is available, you will receive an automatic email notification from our technical team. Thank you for your patience while we work on this.

Same issue here. Attempting to file from the U.S. Have been trying to print file for three days and keep getting sad puppy page (poor attempt at humour as people having this issue are spitting nails at this point). After several hours on the phone customer service simply says "try again tomorrow." Come on, do better.

This issue has been ongoing since filing opened late last month. If it isn't fixed by the end of this week, I'm going to have to dispute the charge with my bank and use another filing service. I'm not going to risk missing the filing deadline because TurboTax can't manage their system. If you sell someone a product, you have to actually be able to deliver that product. Did you guys fire all your engineers in favor of AI or something?

Thank you for your feedback. We have an investigation ongoing, and we will update you as soon as it is resolved.

Thank you for your patience.