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License Code Not Working
I purchased my 2022 Intuit Turboxtax Basic at Walmart. I visited turbotax.ca/download. It will not accept the license code provided in the box. Says it's invalid. I tried several times but the same message comes up.
Your assistance is greatly appreciated.
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Troubleshooting
i am trying to enter the 16digits activation code and its telling me that there is an error and to try again but it doesn't work
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Troubleshooting
First, please make sure that you have purchased the right product. The codes for TurboTax Online will not work with TurboTax CD/Download & vice-versa.
Second, if you bought TurboTax at a retailer (Costco, Walmart, Staples, etc…), please make sure that you are using the code that came in the package. It may be on a slip of paper or on a scratch-off card. It is not on the outside of the box or on your receipt.
If you have bought TurboTax Online, please go to turbotax.ca/activate to use your code before you start your returns. You can see this TurboTax FAQ for step-by-step instructions: In TurboTax Online, how do I use a prepayment code?
If you have bought TurboTax CD/Download, you will be asked for the licence code when you install the software. Please see this TurboTax FAQ for more information on the licence code: Where is my TurboTax licence code? You can download the current version of TurboTax CD/download edition here: Choose the 2022 TurboTax edition you need (for Windows). You can download older versions of TurboTax CD/download edition here: Where can I download the CD/download edition of TurboTax?
If you are still not able to resolve your code issue, please contact our phone support team at 1-888-829-8608.
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Troubleshooting
I am stuck, I bought the basic at Walmart and the code will not work for online.
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Troubleshooting
@jpspano1 The codes for TurboTax Online will not work with TurboTax CD/Download & vice-versa.
If you have bought TurboTax CD/Download, you will be asked for the licence code when you install the software. Please see this TurboTax FAQ for more information on the licence code: Where is my TurboTax licence code? You can download the current version of TurboTax CD/download edition here: Choose the 2022 TurboTax edition you need (for Windows). You can download older versions of TurboTax CD/download edition here: Where can I download the CD/download edition of TurboTax?
If you have bough the wrong product, you can request a refund for the product that you don't want, and then purchase the one that you would prefer. Please use this form to request a refund: https://turbotax.community.intuit.ca/replies/2647900
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Troubleshooting
After a few days on the computer I finally downloaded Turbo Tax. Thank god it works very well. I am happy again.
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Troubleshooting
the licence code will not work. im only able to key in the first 4 letters/digits. will not allow me to key anything esle. first time this has ever happened.
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Troubleshooting
Please clear your entries then clear your cache/cookies, sign out of your return and restart your computer.
Thank you for choosing TurboTax.