Please ensure both your anti-virus software and Windows firewall are both completely disabled. You may also need to add TurboTax to a Safe/Allow list within your anti-virus software. Once done please be sure to put on your anti-virus and firewall.  You may need to reinstall your TurboTax and reinstall using the following link.

Thank you for choosing TurboTax.

Can't Update, Can't Print return, Can't NetFile

did not have these in previous years

@hank1918 Please ensure both your anti-virus software and Windows firewall are both completely disabled. You may also need to add TurboTax to a Safe/Allow list within your anti-virus software. Once done please be sure to put on your anti-virus and firewall.  You may need to reinstall your TurboTax and reinstall using the following link.

Turbo Tax Quit unexpectedly... Recover or Don't Recover

Keeps going in cycle and will not proceed, i have uninstalled 4x already and reinstalled, can't get past this error

Choosing Recover closes and Don't Recover closes and reopens to same prompt

Do you have any anti-Virus or security software that might be blocking the installation? Make sure your Windows is up to date on your operating system. Try to turn of any virus protection, firewall and malware before installing TurboTax.

If the issue persists please contact our Product Support.

Thanks for choosing TurboTax.

Where are the answer

@Raymond Kwan Please make sure that you don’t have any anti-virus or firewalls that are blocking TurboTax. You may need to add TurboTax to a Safe/Allow list within your anti-virus/firewall software.

If that doesn’t work, you may need to reinstall TurboTax and reinstall using this link: Where can I get the Download edition of TurboTax?