Troubleshooting

If you have bought TurboTax Do It Yourself (Online), then there is nothing to download. Please go to turbotax.ca/activate to use your code before you start your returns. You can see this TurboTax FAQ for step-by-step instructions: In TurboTax Do It Yourself (Online), how do I use a prepayment code? 

If you are still not able to resolve your code issue, please contact our phone support team phone support team for more assistance.