Troubleshooting

@vconron - If you have purchased it through our website, you would have received an email with the Installation Key Code (21 digits). 

• How do I install TurboTax for the current tax year after I download it from the Internet?

If you have purchased the online version the prepayment code would be 11 digits.

• In the online edition of TurboTax, how do I use a prepayment code?

If you need further assistance, please contact our customer service team with instructions below:

• Contact Us