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If you used TurboTax Online to file your taxes, you can reach Audit Defence by logging into TurboTax Online. Then, click Audit Defence next to the return you need assistance with.   You can login to TurboTax Canada Online 2022 here: https://ww1.2022.ca.turbotaxonline.intuit.com/ You can login to TurboTax Canada Online 2023 here: https://ww1.2023.ca.turbotaxonline.intuit.com/ You can login to TurboTax Canada Online 2024 here: https://ww1.2024.ca.turbotaxonline.intuit.com/   If you are still not able to resolve this issue, please contact our phone support team for more assistance.   

Will TurboTax certify to be able to submit the Alberta AT1 Netfile submission for businesses? We have used TurboTax for many years and was surprised to not see TurboTax listed on the approved software packages for submitting the AT1 return for Alberta. Thanks for your consideration!

Refund request SFDC05402681 has been approved and will soon be processed. You can expect to see the refund appear on the original payment method used on the original order. Refunds are usually processed within 2-3 weeks, but processing time can vary based on your credit card company.

Yes, you can claim travels expenses for both ways of a trip.   If you are not sure if your medical expense travel meets the "Substantially equivalent medical services were not available near your home." requirement, you can contact the Canada Revenue Agency (CRA) and confirm it with them.    If you are in Canada or the United States, you can call the CRA at 1-800-959-8281. If you are elsewhere, you can call 613-940-8495. This page has more ways to contact the CRA: Contact the Canada Revenue Agency    

To do this in TurboTax Online, search for “other” on the Tax Home page (2024 tax return on the left), and select “Other Employment Expenses”. There you can enter your expenses at the bottom of the page.   You might need to upgrade in order to enter your employment expenses.  

It's possible that the rental income was enough to disqualify you from an income based credit or benefit.   You can see a detailed summary of your return in the online edition of TurboTax by following the instructions on this TurboTax FAQ: How can I see a detailed summary of my return in TurboTax Online?   You can also see the actual CRA forms that make up your return by saving/printing your return. This TurboTax FAQ tells you how to save/print a copy of your tax return in TurboTax Online: How do I print/save a copy of my return in TurboTax Online?   If you are still not able to resolve this issue, please contact our phone support team for more assistance.     

As per the CRA, their goal is to send you a notice of assessment, as well as any refund, within: two weeks, when you file online eight weeks, when you file a paper return 16 weeks, when you file a non-resident return These timelines apply to returns that are received on or before the due date. Also, the CRA may take longer to process your return if it is selected for a more detailed review.    

Hi - while I’m not certain this is your answer - the source code is drawing from a data table from CRA so it’s probably not a glitch but a carry forward amount from previous years.  Unfortunately, trying to get that info out of CRA is fruitless.   You need to go back through previous years and consider if there is absolutely anything e.g. an RRSP over contribution in another year perhaps?   

I have the same problem. I have received a notice from CRA (July 2025) asking for support for the Other Deductions amount in line 23200. I can find nothing to support the amount. The return says "see schedule" but there is no schedule. The "Other Deductions" tab in turbotax is two pages of zeros. None of the things itemized by CRA seem to apply to me. I don't think I have any option other than responding to CRA that this seems to be a glitch in turbotax.