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My apologies. I have found the incorrect email address on the INFOWS form. This email address is invisible on the main Revenue Canada forms. All of the "Taxpayer Personal Information" from this form (besides the email address) gets pasted into the new T1 form where it is visible to me but the email address remains hidden so I wouldn't know that is being carried along from year to year. Don't you think it should be exposed when I'm being asked if I want to carry forward information? If it was, I could've seen it and been able to correct it.

Again, I am positive my software is up-to-date. And my issue is not from this year's return. It is from every year's return. I get all the emails from Revenue Canada to my correct address. The email I get that is to an incorrect address is from Turbo Tax congratulating me on having my netfile accepted by Revenue Canada. I have purchased my software directly from Turbo Tax with this new email address for the past four years and the new address is the only one I can find on the Turbo Tax web site. Yet they continue to send the congratulations email to my old address. Are you saying that Turbo Tax is actually looking on my form for my email address when they already have it directly from my purchase? I hope Turbo Tax is not actually looking at my confidential information!

Again, there have been multiple updates to the software since March to fix a host of issues. If you are still having this problem, and you've double checked that the email is correct in all the places where an email is entered, then phone support can assist you further. They can look at your return with you to see what's going on.   

Did you have Audit Defence? If so you when you purchased Audit Defence, instructions were sent to you by email. To find the email, try typing these keywords in the search field in your inbox: Audit Defence Membership certificate Audit Defence membership certificate TurboTax   If you used TurboTax Online to file your taxes, you can reach an Audit Defence tax expert by logging into TurboTax Online. Then, click Audit Defence next to the return you need assistance with.  

If you used TurboTax Online in 2014, TRA (Tax return access) services were not introduced until 2017, and the 2014 service is no longer available.   If you used TurboTax Desktop, your tax returns are only stored on your computer, so we would not have copies of your returns on our servers.    You can get copies of your past years tax returns (going back 11 years) by logging into your CRA My Account. If you're not able to use My Account, you can contact the CRA directly to get a copy of your 2014 return. If you are in Canada or the United States, you can call the CRA at 1-800-959-8281. If you are elsewhere, you can call 613-940-8495. This page has more ways to contact the CRA: Contact the Canada Revenue Agency  

Yes, you need to claim tuition on your own return first before transferring to a parent. Please see the following TurboTax Canada FAQs for more info on transferring tuition: How do I claim my tuition fees in TurboTax? How do I transfer my unused tuition credits to someone else? How do I enter tuition transferred from my spouse/partner or child?  

Yes I've gone through all this with Aniqua and she determined it's Inuit's problem and escalated it to them. They, however, did nothing about it. They must have a database of old email addresses that they use to send emails to when you have filed your taxes. It's not the email address you use when you buy the program from them. Luckily for me I still have access to that old email address but I won't forever so it would be nice if they could correct this. It really seems like it should be a simple fix to me and I can't figure out why Inuit ignores it.

@rcrang There have been a few updates to the software, so please make sure your copy of TurboTax is updated. You can start an update manually by clicking Help>Check for Updates on the top grey menu. You can also try reinstalling the software. It will not delete your saved returns.   You can also try going to https://accounts.intuit.com/ and check that the email address on file is the correct one. Login, then select "Sign in & security" from the left side menu to view & change your email address.   If you are still not able to resolve this issue, please contact our phone support team for more assistance.    Thank you for choosing TurboTax.    

@SS007Fly    To override the amount of CCA that you are claiming, click once into the total box in column 20, then select Edit > Forms Override from the top menu. You should now be able to change the amount.   You should be able NETFILE even if you have overridden your CCA claim to make it zero. This is one of the few cases where you can override and still NETFILE your return.       

This TurboTax Canada FAQ tells you how to enter Home Buyers' Plan repayment information: How do I enter my Home Buyers' Plan repayment information in TurboTax?   Please note: To make a repayment under the HBP, you have to make contributions to your RRSPs, PRPPs, or SPP in the year the repayment is due or in the first 60 days of the year after. Only those contributions can be used to repay your HBP.