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Do you have more than one account? If so, the returns might be there. Or maybe your previous returns were done on a spouse/partner's account (if applicable)?   You can login to TurboTax Canada Online 2023 here: https://ww1.2023.ca.turbotaxonline.intuit.com/    

Again, if you are talking about message at the top of the page, that's always going to show on the You Student Profile page if you are using the Free version of TurboTax. It doesn't mean that you have to upgrade, it's just there to let you know that you might have to upgrade.   If you've unchecked the Tuition Transfer box, but it's still asking you to upgrade, please contact our phone support team for more assistance, as they can look at your return with you.

When you go through the Provincial section of your son's return, at the end it will show a summary that includes the amount of British Columbia non-refundable tax credits.    Or, you can you can look at the PDF archive of your son's return to see the BC428 form.  

my frustration level is off the charts with this program. I purchased it at staples but am not able to install it on my main computer but have installed it on my laptop. It recognizes that I have a licensed version, but I'm unable to advance to the next screen.

Line 23200 – Other deductions are not deducted anywhere else on your return. This line can include: Federal, provincial and territorial COVID-19 benefit repayments made in 2024 Canada Pension Plan or Quebec Pension Plan benefits scholarships, bursaries or research grants retiring allowances repayment of a shareholder's loan repayments made by you in the year for a policy loan under a life insurance policy income from a registered disability savings plan This CRA page has more information: Line 23200 – Other deductions   If you are still not able to resolve this issue, please contact our phone support team for more assistance.     

This Canada Revenue Agency (CRA) page can help you determine if you are a resident for tax purposes: Determining your residency status   If you are still unsure of your residency status, you will need to contact the Canada Revenue Agency (CRA) and confirm it with them.    If you are in Canada or the United States, you can call the CRA at 1-800-959-8281. If you are elsewhere, you can call 613-940-8495. This page has more ways to contact the CRA: Contact the Canada Revenue Agency