I replaced my hard drive and re-installed prior year versions of the TurboTax software. How can I update those software versions so that I can open the old tax returns?

[TurboTaxSusan]

@Vast57 Unfortunately, as of December 2024 we no longer sell products for 2017 or earlier, but you can download the forms from the CRA here: https://www.canada.ca/en/revenue-agency/services/forms-publications/tax-packages-years.html

You can see what we have for past years here: https://turbotax.intuit.ca/tax/software/prior-year-taxes

Thank you for choosing TurboTax.

[srgordon]

it has been a couple of weeks more now, any ETA on when TurboTax 2018 can be activated?

[TurboTaxVeronique]

Unfortunately, the instructions we have are the same we already shared in this chat. 

1- verify your Internet connection is good
2- try to deactivate the antivirus 
3- try re-open de software to activate

If the issue persists, be sure to turn back on the antivirus and call Product support. They have ongoing investigations about this problem, they will be able to screenshare with you and send your situation to investigation. 

Thank you for your patience.
 

[srgordon]

Yes, and as I have repeatedly mentioned, I have attempted all your suggestions and am awaiting Intuit to resolve the issue on their end or provide me a code I can use to simulate the phone activation so enable me to use the 2018 version I purchased. I suppose, I would be open to a refund of the purchase price if the software I bought is no longer able to work as it was never a time limited license.

[TurboTaxAniqua]

@srgordon  Yes, our teams are working on this issue with TurboTax Desktop 2018 activation. Have you tried contacting Product Support, they will be able to screenshare with you and send your situation to investigation. 

[srgordon]

<<sigh>>, as stated multiple times -- but maybe no one reads these messages in context? -- I have tried every recommendation provided both here and live with product support to no avail. It was product support who told me they were working on it and only an issue with 2018 -- 2017 and prior will no longer activate as Intuit has dropped support for them -- and 2019 onwards worked successfully. Issue only with 2018, have successfully activated 2019 thru 2023, have contacted support, have tried with and without AV etc. and so on (although 2019 thru 2023 activated fine with them on). I have tried EVERYTHING recommended and am awaiting Intuit to fix the issue as I want to access the software I paid for -- 2018 TurboTax in this context.  "Working on it" seems odd to me as an answer as it has been quite a while and there is a capability for the user (me) to enter a code from Intuit to activate as could have been done back in 2019 to activate 2018 via the telephone.

I await an update as to when one might reasonably expect Intuit's activation issue for TurboTax Canada 2018 to be resolved. 

I apologize for the "tone" but it is very frustrating to begin with and to constantly be told the same thing, which I have already complied with, is of no help but rather increases the annoyance/frustration.

[TurboTaxVeronique]

We understand your frustration and we apologize for this situation. We have shared your feedback with the proper TurboTax team.

As soon as we have an update, we'll post in here.