I bought a Turbotax Standard version in Costco a week ago, and I found that the license code of 16 digits doesn't work at all.

[mikichico]

Bought turbo tax CD  and online download,license code not working . Always error even the code was put  exactly the right 

[William-Hayden]

There was no code on the package only a Licence code inside> I have used Turbotax for years and never had this trouble????

[William-Hayden]

There is NO card inside the box only the one with the Licence Code

[Burbon]

I Purchased the $99 Home & Business Turbotax at Costco. There was no code on the package only a Licence code inside & IT DOES NOT WORK. I have used Turbotax for years and never had this trouble?? How do I get my money back??? Please respond. 

[Krb31]

I do not use twitter or facebook  I would prefer a person and a phone number this is unacceptable 

[TurboTaxSusan]

@Krb31 

If you would like to contact our phone support team, you can use the form on this page to get the right phone number to call: TurboTax Contact Us

[cgaspari]

Re: I bought a Turbotax Standard version in Costco a week ago, and I found that the license code of 16 digits doesn't work at all.

[TurboTaxSusan]

@cgaspari First, please make sure that you have purchased the right product. The codes for TurboTax Online will not work with TurboTax CD/Download & vice-versa.

Second, if you bought TurboTax at a retailer (Costco, Walmart, Staples, etc…), please make sure that you are using the code that came in the package. It may be on a slip of paper or on a scratch-off card. It is not on the outside of the box or on your receipt.

If you have bought TurboTax Online, please go to turbotax.ca/activate to use your code before you start your returns. You can see this TurboTax FAQ for step-by-step instructions: In TurboTax Online, how do I use a prepayment code? Please note that you can only use the code once in one account. Using the code again will give an error message.

If you have bought TurboTax CD/Download, you will be asked for the licence code when you install the software. Please see this TurboTax FAQ for more information on the licence code: Where is my TurboTax licence code? You can download the current version of TurboTax CD/download edition here:  Choose the 2022 TurboTax edition you need (for Windows). You can download older versions of TurboTax CD/download edition here: Where can I download the CD/download edition of TurboTax?

If you are still not able to resolve your code issue, please contact our phone support team at 1-888-829-8608.

[M-Wiseberg]

Same issue here. Also a Costco purchase.  Per the reply I, I saw no scratch off area, my license code was printed on an insert page. I'll call support tomorrow but I think TurboTax needs to get its act together.

[M-Wiseberg]

Tried what you suggest, but that still doesn't work. I'll try calling your support line tomorrow but won't waste alot of time debugging; if you can't help me get your product working quickly, I'll just return it for a refund and use another product. Your QA process is flawed.