I DIDINT BUY OR USE ANY PRODUCT WHILE FILE MY TAXES WHY ITS SAYING FOR PAY

[123456-]

ITS SAYING PAY FOR PRODUCT SUBSCRIPTION BUT I DIDNT BUY IT

[TurboTaxBrenda]

Can you please clarify where it says pay for product subscription?

Thank you for choosing TurboTax.

[123456-]

At the end it was saying to pay . It didn’t let me to complete my tax return without pay so I just pay it . I am looking for refund now . Because as per my knowledge I didn’t buy any deluxe subscription 

[TurboTaxSusan]

What was on your return? 

Please see this TurboTax FAQ for more information on who can use Free:

Who can file for free using TurboTax?

[123456-]

T4 forms and tuition fee T2202 that’s all . And before apply I already check that I am eligible for free apply. For your reference I attach screenshot which say employment income document and tution fee document free 

[TurboTaxBrenda]

Unfortunately we couldn't open your screenshot- can you possibly send us a picture?

Thank you for choosing TurboTax.

[123456-]

• 

  Sure please check this . Bullet point - 12 which clearly say 

  • Tuition, scholarships, bursaries, grants, and student loan interest.

please issue me refund ASAP 

[TurboTaxBrenda]

Unfortunately, we can't view your return to see all that was entered. You can contact our phone support line who can view your screen and be sure that you qualified to use TurboTax free. 

Thank you for choosing TurboTax.