Re: I'm just starting to use Free 2018 but cannot ...

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New Member

I'm just starting to use Free 2018 but cannot get past the "Let's see if we can save you some time" page. I have a user ID and password. What is the problem?

 
3 Replies
Moderator

I'm just starting to use Free 2018 but cannot get past the "Let's see if we can save you some time" page. I have a user ID and password. What is the problem?

Can you please advise us if you are still having this problem,  or contact us directly so we can look into this further for you?

 

You can contact us directly via social media,

TurboTax Canada FaceBook 

TurboTax Canada Twitter 

or provide some more information here. 

Highlighted
New Member

I'm just starting to use Free 2018 but cannot get past the "Let's see if we can save you some time" page. I have a user ID and password. What is the problem?

I am having this issue as well.  I tried multiple times and it is not letting us continue.  Frustrating!!

Highlighted
Moderator

I'm just starting to use Free 2018 but cannot get past the "Let's see if we can save you some time" page. I have a user ID and password. What is the problem?

@mbrouillette1234,

 

You may be encountering this issue if you have attempted to use the CRA AutoFill service, or are trying to complete your 2019 tax return using the 2018 Free version of TurboTax. 

 

We suggest you sign in to your TurboTax Online account, ensure you are using the correct year, and start a new FREE return. If you are still having an issue getting past this page, feel free to reach out to us directly by posting your question with more details or privately via FaceBook or Twitter.