I purchased Turbo Tax Deluxe (8 Returns). Why does Turbo Tax state that there will be an additional cost of $42 for my and my spouse's tax returns?

[61556856]

I have the same case, I am being charged $42 when I was about to submit our 2024 tax returns. Our tax profiles are exactly the same as 2023 but how come I was being charged now? The packaging clearly states that I can use it for 8 returns and I just used 2 last year (for mine and my wife) so I still have 6 left. 

I saw a comment that your customer service mentioned that the 8 returns should be used in a year which is quite impossible for individual users like us. Is this a case of false advertisement and money grabbing scheme? We bought this turbotax deluxe online edition thinking that we'll have a smooth tax filing and will save money but seeing charges of $21 per individual is I believe not right because we've already paid for this.

This is really frustrating for consumers like us. So we are hoping @tubrotax can resolve this the soonest possible or can provide clear explanation on these additional charges.

Thanks

[JBBlair1]

After calling Customer Service, I realized that TurboTax has eliminated access to many forms (self-employed income, real estate income, T5008, etc.)  in the Deluxe version that were included last year. As a result, I submitted a request for a refund for the Deluxe version and had to purchase the Home and Office version instead.  It is an obvious money grab from Turbo Tax.

[TurboTaxAniqua]

@JBBlair1 Thanks for the feedback! The online version doesn't have any forms; form mode is available in the desktop version only. You can see the forms once you print a PDF for your record. 

[joecas888]

Same here! My girlfriend and I were asked to pay before we can file our taxes. This is surely a scam and false advertising! 

[TurboTaxBrenda]

Did you activate your license code before you started your returns? If yes, it should say how many returns you have left once you open TurboTax.  

If you purchased TurboTax Online Deluxe, you would have had to go to turbotax.intuit.ca/activate; there you would have activated your code, and then you would have signed into your online account to see the counter of how many returns you have. 

Did you happen to upgrade? Can you verify what TurboTax software it shows when it says an additional $42?