Will Turbotax 2025 continue to work with Windows 10 next year?

[ddesjard]

Thanks.  I tried all that and my TT2025.exe keeps crashing on MSVCR110.dll which part of the C++ 2012 Redistributable.  I have uninstalled the (x86 and x64) 2012, 2015-2022 versions and even installed more recent V14 versions (x86 and x64) yet it is still uses and crashes on the 2012 DLL?  Yes, I rebooted between every install and/or repair to no avail.  Makes no sense.  

[user17730840764]

I am sorry to hear that, this is crazy.  The base of the two OS when I talk to my MS senior tech contacts is not that different.  

They did say repairs won't fix the problem, it does not reset the full VC++ suite.  So full re-installs is required.

I run under administrator as well.  The error you got with MSVCR110 is what I was getting after TT2025 installed.  Then by reinstalling the latest (x86/x64) solved it.    UGH how frustrating it did not work for you.    I did not go back to the 2012 version, just the 2015-2022 ad the latest.

I have now run one return right through the netfile and it worked fine.  

I was hoping it would help everyone what I posted.  Sorry it did not for you.

[TurboTax_Susan]

@ddesjard If you are still not able to resolve this issue, please contact our phone support team for more assistance. 

They are available 7 days a week from 9 AM to midnight ET for English support.

[ddesjard]

Already called and went through this unsintall and reinstall process with them.  They said they were escalating it and they were talking to someone else who asked a few questions and just reverted to "you're going to have to use the online version".  So I asked what if next year I want to come back and make a change to 2025 and refile?  The answer was you would have to install the 2025 version on windows 11.  Wow!

Anyway, I just went even further and uninstalled the 2012, 2015 and V14 version of C++ runtime.  Then I uninstalled TT2025.  Rebooted and reinstalled, it asked to install the 2015 C++ runtime but it could not do it (Setup failed).  So I installed the x86 2015 runtime and reinstalled tt2025.  it installed but crashed on the same 2012 MSVCR110.dll.  So I installed the X64 and uninstalled and re-installed TT2025 again.  Crashed again.  So I renamed that DLL in the SystemWOW64 folder with an x at the end and rebooted and reran TT2025.  said the MSVCR110.DLL was missing and to reinstall TT.  Did that and ran it and it crash again on the same 2012 DLL but dated even before the one I had renamed. What?  So TT2025 is installing a 2012 C++ runtime DLL but asks me to make sure the 2015 version is installed?  What a mess.

[TurboTax_Susan]

@ddesjard If you do your returns with TurboTax Do It Yourself (Online), you can ReFILE using the online version. You can't even open online returns in the Desktop version.

[ddesjard]

do you mean that all prior year versions will be available online in the future? 

[TurboTax_Susan]

@ddesjard No. For ReFile you can do this year, and the last 2 years. So right now you can ReFILE in TurboTax Do It Yourself (Online) 2023, 2024, 2025. PDF archives of your returns are available for up to 7 years, though.