What happened to my turbo tax copy? Did I complete the tax form and how can I receive a copy?

[wfreda44]

I started to fill out the last page of payment information.  I was eligible for a free Turbo tax form.  Did my application go to Canada Revenue?  Do I have to start all over again?  I did not get a copy of all the pages I had filled out. I could not get the bottom of the page to scroll up.  Thank you.  

[TaxHelp5 · Accepted solution]

Try logging back in to your online account with another browser. Some customers have reported issues with a browser that hasn't been updated lately. Then you will need to go back to the filing section, continue with the payment screen and file your return after that.

[Doreen Thompson]

I did my taxes through you yesterday and everything was fine. got to the end and then tried to print a copy of my order.  it printed the last page with a transacation # T[phone number removed]  on it, but did not print all the other pages.  

I have done my taxes for the last 3 years with you and never had this problem before.  now I CAN NOT go in to find my tax report to print again.   PLEASE SEND ME A COPY OF THE TAXES I JUST FILED UNDER THIS TRANSACTION #

thank you  Doreen 

[TurboTaxGinette]

@Doreen Thompson

Although we cannot provide you with a copy of your return, we can certainly help you locate it.

Please follow our TurboTax FAQ link to answer a few questions: Why can't I find my return?

When you succeed in locating your return, you can then follow this link: How do I print my return in the Online version?

[4371]

I did not put my net income

[TurboImpotDeanna]

@4371

A little more information would be needed to help you.

Though, if you prefer, you can talk to our phone support team, visit https://support.turbotax.intuit.ca/contact/.

After entering some basic info about what you need help with, the page will give you the phone number for the team best suited to help.

I hope this is useful.