Why didn't my information transfer over from last year?

[migueldelucassin]

It's asking me to enter all my personal details and kids etc even though I've been using the software for years

[Guri94]

 If your info didn’t transfer properly, start a new return and try the transfer again. Make sure the last year's file you are using is complete and has all the information needed.

If you are still unable to resolve this issue, please Contact us as we will be better able to assist you.

Thank you for choosing TurboTax.