Any one else having issues inputting their SIN number in the box

[skyywalker009]

No special characters and no spaces and it wont accept my sin number

[TurboTaxGinette]

Please clear your cache/cookies, sign out of your return and restart your computer. If need be, you might try to use a different browser.

Thank you for choosing TurboTax.

[skyywalker009]

I’ve done all that. Tried three different browsers. And the app. And it still won’t accept my 9 digit sin number with no spaces or characters 

[TurboTaxGinette]

In order to help you with this situation, we believe your best option is to contact our telephone support team for further assistance, as they have the option to view your screen to help resolve the issue. To contact them, please follow this link: Contact Us.

​​​​​​​Thank you for choosing TurboTax.

[glenbradley]

ok but the specialist? does not speak loud enough nor clear enough to be of any value.  i paid a lot of money for this software and i have been using it for years.  why  are we having this problem this year.  send out  a fix to everyone as an update.

[TurboTaxSusan]

@glenbradley Please select everything that is in the SIN box and delete it. Then re-type the SIN, making sure to use only numbers and no special characters or spaces. There should be a total of 9 numbers. Ex: 123456789

If you are using TurboTax CD/Download, try starting over in Forms mode, and entering the SIN there.