How do I use two standard editions to have 16 returns?

jacqueline-d-kun · ‎October 29, 2019

I bought a CD version from a store and prepared 8 returns. I then purchased a download version from an online store to get an additional 8 returns.The key for the download version states it already exists when I try to enter it, but will not let me file more returns. When I review the summary it shows only one key with 8 returns. Why wont my new key work? How do I fix this? How does one buy additional returns?

Aijaz-TurboTax · ‎October 29, 2019

Hi,

You can purchase additional returns by following the steps as mentioned in the article - https://turbotax.community.intuit.ca/questions/1189885-purchase-additional-returns. Please follow the Desktop section.

I hear you have already purchased another desktop version. You will have to install the product on another machine where you had not installed the earlier purchased TurboTax.

You cannot install two different TurboTax on the same machine with different keys.

Hope this helps!

View solution in original post

Aijaz-TurboTax · ‎October 29, 2019

Hi,

You can purchase additional returns by following the steps as mentioned in the article - https://turbotax.community.intuit.ca/questions/1189885-purchase-additional-returns. Please follow the Desktop section.

I hear you have already purchased another desktop version. You will have to install the product on another machine where you had not installed the earlier purchased TurboTax.

You cannot install two different TurboTax on the same machine with different keys.

Hope this helps!

View solution in original post

jacqueline-d-kun · ‎October 29, 2019

I do not have another machine in my home. I was not aware I had to purchase a different product (per your link) and have now spent money on the other product. Is there any way to get a credit for the incorrect product that I can use towards purchasing the right product?

Mark46 · ‎October 29, 2019

You can add unlock more returns by entering the new IKC that you received with the package you most recently purchased.
Simply navigate to Help menu at the very top of the screen. Then select "Purchase more returns"
Then that window opens, the second option listed will be to unlock additional returns that you have already purchased. By selecting this option it will ask you to enter the new IKC... and you should be good to go!

jacqueline-d-kun · ‎October 29, 2019

I have done that already. It tells me the key already exists but then wont let me actually file anymore returns.

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How do I use two standard editions to have 16 returns?