Inputting a new licence code?

[meldavevan]

I have an account and bought a new licence at the store, where do i update it?

[TurboTaxGinette]

Are you using our TurboTax Online or TurboTax Desktop/Download software?

Thank you for choosing TurboTax.

[meldavevan]

On line

[TurboTaxGinette]

For directions, please see our TurboTax FAQ: In TurboTax Online, how do I use a prepayment code? 

Thank you for choosing TurboTax.

[meldavevan]

Now i see where to put it in, but the one i got it the box does not work. What next?

[TurboTaxSusan]

@meldavevan 

Please contact our phone support team at 1-888-829-8608 as they will be better able to assist you.