Troubleshooting

Hi, I live in QC, but work in Ontario (Public service). I downloaded directly both T4 from CRA, and Releve 1 from RQ. When trying to NETFILE federal return I am getting following error: "Because you entered an amount for Additional CPP/QPP contributi... read more

(Getting Error Code 90308 when trying to NETFILE)

Twice now my question about my tax return has been marked as spam and removed, despite not resembling spam and not containing any personal information or anything resembling abuse. I am struggling with the TurboTax software, two different customer su... read more

Are there any ways to know if NETFILE rejects my return before trying to submit?

I too have problems of filing with Capital Gains.I see some home remedies in this community, so I would like to try one of them.We have only 5 chance before being locked out from NETFILE and it would take hours to get hold CRA to unlock it.Are there ... read more

How do I fix error code 90228?

There is a CRA system issue that is affecting your ability to file. If you see error code 90228, it's due to a CRA issue affecting all tax software in Canada. We understand your frustration and are advocating on your behalf by proactively requesting ... read more

CRA system error codes affecting your ability to file.

There is a CRA system issue that is affecting your ability to file. At the moment, there's no workaround solution or expected timeframe to resolve from the CRA for the following error codes: 2508, 2515, 45555, 45566, 90308, 95031, 95033, 95034, 95365... read more

T4 Slip Issue with CPP contribution boxes 16 or 16A, or QPP Contributions in boxes 17 or 17A-Box 26 no amount.

"In one of your T4 slips, you entered CPP contributions in boxes 16 or 16A, or QPP contributions in boxes 17 or 17A, but no amount of pensionable earnings in box 26. If box 26 on your slip has “$0” in it, no change is required. If box 26 is blank, en... read more