Troubleshooting

Most Recent

My TurboTax CD is not working.

I am trying to install TurboTax CD/Download and the disc is not working properly.

CRA represent a Client Question ?

Hi folks,The Represent a Client process appears to work best when the "Client" can approve the Representative request in the My Account seciton. Our parents had their taxes performed by a son who since passed away.All login information has been lost.... read more

License Key for TurboTax 2021

Hello, I purchased TurboTax 2021 and was able to download and install it on my old computer. I am trying to reinstall it on a newer computer, but I can't find the activation code for 2021 in my email. If possible, can you please resend the activation... read more

Unused Foreign Tax Credits

I will potentially be getting a large payment from a foreign pension plan which will be taxable in that country. When I run the numbers through Turbo Tax the amount of FTC is limited in the current year, but I don't see any way to carry forward the u... read more

Change password does not work, forget password doesn't allow to change it and the Account Setting button doesn't do anything when I click on it. How can we change the pw?

licence code not working

I bought home&business version from Costco, CD is not working, so I use website to create an account, when I input 16 digit licence code, it shows' Something's not right, try re-entering your code.' How can I do? I dont have any other card to activat... read more