Troubleshooting

Most Recent

Many issues with initial release

This initial release has many issues. Capital gains are not showing up in tax summary. I did a test dividend entry and when I deleted it it changed my taxes owing from $187 to over $4 Million. Then when i deleted another T5 my taxes owing went up to ... read more

My intuit account is gone

I'm trying to register my 2024 software. When I try to sign in as part of the registration steps I am receiving a message "We can't find anyone with ". Getting the same type of message when I attempt to sign in using my email address. What happened t... read more

Where do I find 2023 forms

My niece needs to file her 2023 taxes, Where will we find those forms online? everything is for 2024 Thank you

why can I not enter a date of death? I did answer the question in the being that I an completing for a deceased person.

Double billed for Intuit Turbotax

I was going over my bank statements and it appears I have been double billed for the Intuit Turbotax product. I would like to get this rectified, but am having difficulty contacting anyone. Very frustrating. No contact information (ie. phone number f... read more

2024 TurboTax T5 Box 34 Override Not Clearing

I mistakenly did an override for Box 34. When I say clear it in the Warnings. It says it still exists. If I delete the T5 slip the error still exists. I had to go to Forms, Find Override, and clear it. Only then did it remove the value on the Schedul... read more

2024 Turbotax OAS Error

My TurboTax 2024 indicates I have exceeded the maximum for the year for under 75, $8,618.04. But the amount shown for my slip entered is the same amount, $8,618.04. Please fix this in the next update. It is the correct amount inputted for the slip an... read more

TurboTax Reverses T4RIF Tax Deducted in Box 28 and Shows on WRONG SPOUSE

I enter my T4RIF Tax deducted from Box 28. I enter my Spouse's T4RIF Tax deducted from Box 28. Turbotax then reverses these on the T1 Line 43700 and shows my Box 28 amount on her return and her Box 28 on my return. One more moronic flaw in TurboTax. ... read more

T3 Slip Entries Do Note Split % by Spouse

If I enter a T3 amount for Capital Gains Box 21 on the T3 Slip entry page and show my portion as 50% and my Spouse's as 50%, ALL of the Capital Gains end up on my T1. NONE of the Capital Gains end up on my Spouse's as it should. This ERROR is readly ... read more

T3 with Capital Gain

I input a T3 with capital gain (50% for myself and 50% for my spouse). Schedule 3 is not calculating the 50/50 ownership and is reporting 100% on my return and 0% on my spouses return. Other boxes on the T3 are allocated correctly.