Access denied error message when searching for support or community messages

[llefebvre105]

WELL???   Is there an update?  Its been 3 weeks !!!!

[TurboTaxSusan]

You are getting this message because you're trying to access a delete post. These deleted posts shouldn't be showing in our search results. We are still working on resolving the issue, and we'll update this thread when we have more info.

In the meantime, please don't click on search results for posts that say "Updated 4 years ago", as most of those have been deleted. You can also click on “Articles” at the top of the search results to see just FAQs that match your query.

If you have tax questions you can also find answers on the TurboTax Canada Blog: https://turbotax.intuit.ca/tips/

We also have how-tos and tax-tips on our YouTube channel: https://www.youtube.com/@TurboTaxCanada/featured

You can also ask your own question:

[Spinach]

It's September now and this same problem is still happening. A lot of the posts even have a banner saying they have been updated within the year, but my access to all of them is denied. What's extra frustrating, is that I can see that they are answering my question but I had to click through several pages of replies before I could find one that let me in. 

[TurboTaxBrenda1]

Can you send us screenshots/pictures of where you are at (the page) when you see these posts so that we can verify this on our end.

Thank you for choosing TurboTax.

[TaiWai62]

In response to TurboTaxBrenda's request, I reran some of the tests I originally reported at the start of this thread.  I found fewer cases of "access denied" then back in January, but still plenty so it took only seconds to finds access denied cases.

Below are 3 examples.  two relate to the search for "T2200" and one to the search for "bug".  For each example, there are two screen shots.  One of the search results and the other of the access denied screen once I click on the search results.  

Example 1: T2200, clicked on 3rd response from search, entitled Beachbody coach:

Example 2: T2200, image of second page of search results, topic = "Entering employment expenses with T2200 does not work"

Example 3: search for word "Bug", clicked on first entry in the results, title = T1ADJ Bug:

I hope this helps.  It would be nice if this could be fixed before the upcoming tax season ...

[TurboTaxBrenda]

Thank you so much for this. We will be sending this off to the appropriate team to verify this issue.

We will update you here as soon as we have a resolution.