Access denied error message when searching for support or community messages

[TaiWai62]

When I search for an issue in the Support or Community sections of the Canadian section of turbo tax, as expected, Turbotax returns a list of possible articles, posts and FAQ of potential interest.  Unfortunately when I click on any of them, I get the following error message "Access denied.  You do not have sufficient privileges for this resource or its parent to perform this action." 

The following may be relevant:

1) I am logged in,

2) I have tried two different browsers (Edge & Firefox) and got the same results,

3) Rebooting had no impact,

4) I am on the Canadian site (URL = https://turbotax.community.intuit.ca/turbotax-support/en-ca/help-search) ,

5) If I just browse through the community postings, I can click on them and view them without a problem; the issue occurs only when clicking on a search result.

Any suggestions?

[TurboTaxSusan]

You are getting this message because you're trying to access a delete post. These deleted posts shouldn't be showing in our search results and we are looking into resolving the issue ASAP.

[TaiWai62]

Thank you for the response.  I did some extra testing in case useful:

•  Search results corresponding to "Articles" all opened fine
•  I tried 5 search topics (T2200, Bug, access denied, T63.4, RRSP).  In each case I tried to open 5-10 links (for a total of about 40 attempts), most of them with the mention "Updated a year ago" but some as old as "updated 4 years ago".
•  Of the 40 or so links I tried to follow, only ONE opened a community post, one led to a page saying "Enterprise SSO" and a box saying "Corporate User ID", and ALL the other community search results led to "Access denied".
• The one link that opened was to a post entitled "Quebec - Work from home expenses" last updated Marh 11, 2024.
•  Looking at the first 2-3 pages of search results, none of the search results had updates shorter than 1 year, which strikes me as odd; there are presumably searchable results that are days or weeks old.
•  I tried searching for community posts younger than 1 year, I did not find any, maybe all posts younger than a year are marked "updated a year ago" ???
•  I tried looking for this specific post, it is not being returned in search results for "Access denied".  
• Knowing that a search for "Access denied" between quotes returns only two results might help you reproduce the issue.  The two results are :

1. Auto-Fill: Keep Getting "Access Denied (No permission to access server)" Message (updated 1 year ago), and
2. TtUpdate_Date_2017.exe Where can I find this link for my 2016 taxes (updated 4 years ago)

Hope this helps.

[TurboTaxSusan]

Thanks for letting us know!

[TaiWai62]

It has been a few weeks and the problem continues to exist.  Any hope that it will be resolved?  It is extremely annoying to search the database, find an entry that seems to answer the question we have and not to be able to read it because "access is denied".