Activation Code is not working

[348LC]

I bought Premier Online Edition yesterday - December 17, 2023 at Costco. I followed the instruction and an error appears "   "Something's not right, try re-entering your code." I tried to call customer service at [phone number removed] a few times with no success :" the customer who you have dialed is not currently available"

Please let me know if you can fix the issue , if not I expect Turbotax to return the money immediately. I don't think that i will buy Turbotax anymore. Problems and errors all the time, waste of time and money. The customer support actually doesn't exists!

[Moussi2]

We are sorry to hear you’re having issues with TurboTax Desktop. Sign up below and a member of our support team will get back to you.

The Support link once log in, while bring you to the below form. 

Thank you for choosing TurboTax. 

[mauricerobichaud]

just bought turbotax  premier edition and tell me the activation code not correct

[phone number removed] tel

[mauricerobichaud]

yes to tell what to do??

[TurboTaxSusan]

@mauricerobichaud First, please make sure that you have purchased the right product. The codes for TurboTax Online will not work with TurboTax CD/Download & vice-versa.

Second, if you bought TurboTax at a retailer (Costco, Walmart, Staples, etc…), please make sure that you are using the code that came in the package. It may be on a slip of paper or on a scratch-off card. It is not on the outside of the box or on your receipt.

If you have bought TurboTax Online, please go to turbotax.ca/activate to use your code before you start your returns. You can see this TurboTax FAQ for step-by-step instructions: In TurboTax Online, how do I use a prepayment code? Please note that you can only use the code once in one account. Using the code again will give an error message.

If you have bought TurboTax CD/Download, you will be asked for the licence code when you install the software. Please see this TurboTax FAQ for more information on the licence code: Where is my TurboTax licence code? You can download the current version of TurboTax CD/download edition here:  Choose the 2023 TurboTax edition you need (for Windows). You can download older versions of TurboTax CD/download edition here: Where can I download the CD/download edition of TurboTax?

If you are still not able to resolve your code issue, please contact our phone support team at 1-888-829-8608.