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348LC
New Member

Activation Code is not working

I bought Premier Online Edition yesterday - December 17, 2023 at Costco. I followed the instruction and an error appears "   "Something's not right, try re-entering your code." I tried to call customer service at [phone number removed] a few times with no success :" the customer who you have dialed is not currently available"

Please let me know if you can fix the issue , if not I expect Turbotax to return the money immediately. I don't think that i will buy Turbotax anymore. Problems and errors all the time, waste of time and money. The customer support actually doesn't exists!

 

 

 

 

4 Replies
Moussi2
Moderator

Activation Code is not working

We are sorry to hear you’re having issues with TurboTax Desktop. Sign up below and a member of our support team will get back to you.

 

The Support link once log in, while bring you to the below form. 

 

 

Thank you for choosing TurboTax. 

Activation Code is not working

just bought turbotax  premier edition and tell me the activation code not correct

[phone number removed] tel

Activation Code is not working

yes to tell what to do??

Activation Code is not working

@mauricerobichaud First, please make sure that you have purchased the right product. The codes for TurboTax Online will not work with TurboTax CD/Download & vice-versa.

 

Second, if you bought TurboTax at a retailer (Costco, Walmart, Staples, etc…), please make sure that you are using the code that came in the package. It may be on a slip of paper or on a scratch-off card. It is not on the outside of the box or on your receipt.

 

If you have bought TurboTax Online, please go to turbotax.ca/activate to use your code before you start your returns. You can see this TurboTax FAQ for step-by-step instructions: In TurboTax Online, how do I use a prepayment code? Please note that you can only use the code once in one account. Using the code again will give an error message.

 

If you have bought TurboTax CD/Download, you will be asked for the licence code when you install the software. Please see this TurboTax FAQ for more information on the licence code: Where is my TurboTax licence code? You can download the current version of TurboTax CD/download edition here:  Choose the 2023 TurboTax edition you need (for Windows). You can download older versions of TurboTax CD/download edition here: Where can I download the CD/download edition of TurboTax?

 

If you are still not able to resolve your code issue, please contact our phone support team at 1-888-829-8608.