Activation code not working

[poij2]

I have seen many posts about the activation code not working for the Deluxe Online Edition purchased from Costco. Mine also does not work so I started my return using the link provided. Please reassure me that I can input my code at the end of my return as I do not want to pay twice. I already returned 1 product to Costco and I do not want to return another. Please fix this issue. Thanks

[TurboTaxSusan · Accepted solution]

You can enter the code in the coupon code box in the payment section. You can go directly there by selecting File > CRA Online Mail from the bottom of the left side menu.

[Michel80]

Activation code for Deluxe online Edition not working. Turbotax online helps not at all helpful Cannot return product to Staples. May have to find another vendor.

[TurboTaxGinette]

What error code did you receive when you tried to activate at turbotax.ca/activate?

Thank you for choosing TurboTax.

[poij2]

Can't remember as I decided to go ahead with your suggestion re using a coupon code at the end but I recall something to the effect of Activation Code Invalid.

[poij2]

I purchased the Deluxe online product twice from Costco and both didn't work so don't bother going there.

[TurboTaxGinette]

Please see our TurboTax FAQ for help with the activation code: 

In the online edition of TurboTax, how do I use a prepayment code?

Understanding your TurboTax product license code
 

Note: License codes are not interchangeable between Online and Desktop/Download, please verify which software you have.

Thank you for using TurboTax.

[Muggstry]

I purchased a Deluxe Online Edition of Turbotax. I previously used the program from a disc over several years but that computer is no longer working. I can get as far as the request to enter my activation code. The code is not accepted. I have tried turning of my safe web software but that did not work. I have been at this a few days and searched all over the Turbotax website. 

Muggstry

[Muggstry]

Something like there being an error and I should try again.

Muggstry

[TurboTaxGinette]

You mention a CD in the past, can you confirm that the program you are trying to use the code with is our TurboTax Online software or our TurboTax Desktop/Download software? The code from one does not work with the other type of software. Did you buy the software from a retail store?

Thank you for choosing TurboTax.