Activation issues 2024ax

[linusto]

I have had a number of hardware failures (associated with parallels for Mac) when trying to active and use Turbotax 2024. How can I reset my activation code and start over? I am being told that 3 of 3 have been used but I don't have access to any. Please help - I don't want to have to buy another copy of this software only because I'm having technical issues. And I haven't been able to get in touch with anyone on the phone. I've been a long time Turbotax user and this is the first time I'm having this problem. Thanks.

[TurboTaxSusan]

Unfortunately, TurboTax Desktop is only compatible with Windows products, and we don't support using the software on a Mac. You can use TurboTax Online with Mac OS computers, but the codes for TurboTax Online will not work with TurboTax Desktop & vice-versa.

If you bought TurboTax from a 3rd party retailer and need to request a refund, you can do so on this page: https://turbotax.community.intuit.ca/community/after-you-file-questions/help/how-do-i-get-a-refund-f...

[linusto]

Thanks. I use the software in windows but I had a lot of software issues with windows so my activations have been used up. I’m looking for how to get this reset as I cannot do my taxes now even though I’ve paid for the software. I bought directly only through intuit. Please advise how I can get some resolution on this front. Thank you. 

[TurboTaxAniqua]

@linusto TurboTax Desktop allows 3 installations. It looks like you have used all 3 of them.